Dear customers
For the upcoming Christmas Day.All the orders will be received between 9-14 days.We are so sorry to all the inconvenience bring to all of our customers.And Merry Christmas to all of you!
Shipping
All international shippments are shipped via Intenational EMS (Express Mail Service) from China, and We do not use regular Air Mail for international orders. That is why you can enjoy free shipping and great discount offering here in topugg,Inc. Save more money now enjoying real brand new quality.
Your oder will be recorded here in our cart mall,and when your fund is sent to us,your order will be arranged in 6hours.We will collect and package your order within 24hours after checking right your fund.Then you will get your order tracking numbers within 24hours after order shipping .
Please note your right shipping information in your order,if exchanged,please email us here sales@topugg.com or call us 086-0594-5661883 within 12hours.
Once your order is placed here,you will get a tracking number via your registered email within 24 hours.We supply order tracking Info on our web. Please log in on our web and click "Order Tracking"(top of web),you will get your shippment nunber after submitting your order ID or order Email.You can enter your shippment number in EMS website or USPS website to track your order.(Note:The shippment info will show online within 1-3days)
Exchange&Refund
- All sales are final. No returns or exchanges except for incorrect items or sizes sent.
- Buyer is responsible for all shipping charges involved on returning an item for size exchange.
- $30.00USD cancellation fee will be charged per item upon order cancellation.
- If you have a PayPal account, refund will be returned to your account immediately.
- If you do not have a PayPal account and made payment by credit card, refund will be return to your credit card account via Paypal. This may take up to 5 days to show up on your statement.
- If your payment is made by eCheck, refund will only be returned after the eCheck cleared.




